Refund Policy for Kitchen And Stuff
At Kitchen And Stuff, we are committed to ensuring that you are completely satisfied with every purchase. We understand that sometimes an item may not meet your expectations. Please review our refund policy below:
- Damaged Items: If you receive an item that is damaged upon delivery, please contact us within 48 hours of receiving your order. We will require photographic proof of the damaged item sent via email to admin@kitchenandstuff.co.za. Upon verification, we will initiate a refund for the full purchase price of the item, or provide a replacement at no additional cost, based on your preference.
- Other Returns: For cases not involving damage at the time of delivery, we handle returns on a case-by-case basis. We encourage our customers to reach out to our customer service team at customerservice@kitchenandstuff.co.za within 7 days of receiving your order. Please provide your order number and a detailed explanation of the issue. We are dedicated to ensuring your satisfaction and will work with you to resolve the situation, whether it be through a replacement, store credit, or a refund.
**Strictly no returns on ingredients and consumables**
Please note the following conditions for returns:
- The item must be in its original, unused condition, and packaging.
- Proof of purchase is required for all returns.
- Shipping costs for returning the item are the responsibility of the customer unless the return is due to a damaged item or an error on our part.
We reserve the right to refuse a return if the item does not meet our conditions or if the request is made outside of the designated time frames.
At Kitchen And Stuff, we aim to make your shopping experience pleasant and satisfying. Should you have any questions about our refund policy, please do not hesitate to contact us.
Kitchen And Stuff reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Thank you for choosing Kitchen And Stuff for your baking supplies needs. We appreciate your business and look forward to serving you.
Contact Information
Email: admin@kitchenandstuff.co.za
Phone: 033-345-5535
Address: Shop 4a 15 Thomas Street ,Pietermaritzburg